At Ayzel Cosmetics, we prioritize customer satisfaction and strive to ensure you have a great shopping experience with us. Our return policy is designed to make your experience smooth and hassle-free. Please review the detailed guidelines below.

Conditions for Returns:

  1. Products can only be returned if they are unused, unopened, and in their original packaging with all seals intact.
  2. Returns must be initiated within 7 days of receiving your order. Requests beyond this timeframe will not be considered.
  3. For hygiene and safety reasons, certain products such as lipsticks, skincare creams, or any products marked as “final sale” are not eligible for return.
  4. Returns will only be accepted if the product delivered is damaged, defective, or incorrect as per the original order.

Steps to Initiate a Return:

  1. Contact us via email at info@ayzelcosmetics.com within the return window, providing your order number and the reason for the return.
  2. Attach clear pictures of the product, packaging, and invoice in case of damaged or defective items.
  3. Once your return request is reviewed and approved, you will receive a return authorization email with instructions.
  4. Pack the product securely and use a reliable courier service to return it to the address provided in the authorization email.

Refund Process:

  1. Upon receiving and inspecting the returned product, refunds will be processed within 7-10 business days.
  2. Refunds will be issued to the original payment method used during checkout.
  3. In case of partial returns, only the value of the returned item(s) will be refunded.
  4. Shipping charges, if applicable, are non-refundable.

Exchanges:

Currently, we do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.

For any questions, feel free to contact our support team. We are here to assist you.